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Direct E Purchase Shipping Details

Delivery time for your order starts when you place your order through the time you receive it. It is comprised of two parts: the processing time and the shipping time.

Processing time is the period from when you submit your order to when the order reaches the production floor. Processing time is 24 hours in most cases.

Shipping time is the period from when the item leaves the manufacturing facility to when it arrives at your door.

Windows: Once your method of payment clears, and your order is in our system, it will be shipped within 1 - 3 working days, unless additional options such as Low E glass, caming changes, etc. are selected. Additional time is noted on the affected options. In the event that an item is out of stock, you will be notified via email within 24 hours and a new shipping date assigned at that time.

Most window orders are shipped via Fed-Ex and great care is taken in packaging to ensure your product arrives safely without damage.

Doors: Once your method of payment clears, and your order is in our system, it will be shipped within 21 working days, unless additional options such as Low E glass, caming changes, etc. are selected. Additional time is noted on the affected options. In the event that an item is out of stock, you will be notified via email within 24 hours and a new shipping date assigned at that time.

All door orders & door glass are shipped common carrier (A Duie Pyle, New Penn etc.) on an clear shrinkwrapped A-frame skid, to protect against weather and allow easy inspection for damage upon delivery.

Shipping Method

Shipping Time

Standard

3 to 6 business days
(Upon Leaving Plant)

Note:  

We cannot deliver to a PO Box. Customer must have a physical address.

**Weather-related shipping delays are not within the control of directepurchase.com


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