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Frequently Asked Questions
What is the difference between Vinyl & Polyurethane frame windows?
Our vinyl window options are the stationary and venting octagon. These windows feature a smooth, white vinyl exterior and interior. They feature a UV coating that resists yellowing, cracking or rotting.

Our polyurethane window options are the oval and round stationary windows. These tan wood-grained polyurethane jambs and trims are guaranteed not to rot or leak and can be easily stained or painted to match existing environments.

My wall is more than 4-9/16". What do I do?
Extension jambs are available for all our windows in 2" increments. You can find them on the accessories link on all the window pages.
Can I get interior trim for my window?
Yes. You can find them on the accessories link on all the window pages.
What types of trim are available for my window?
There is vinyl interior colonial casing in 1-piece (assembled) or 8-piece (cut to size and pre-mitred) for our stationary and venting octagon windows in 2 1/4" WM376 style. You can find them on the accessories link on all the octagon pages.

1-piece wood-grain polyurethane casing is available for our round and oval windows in 2 1/4" WM376 style. You can find them on the accessories link on all the round and oval pages.

How soon will my order ship?
Once your method of payment clears, and your order is in our system, it will be shipped within 24 hours in most cases. Most items ship the next business day if received by 12:00 PM EST, unless additional options such as tempered glass, caming changes, etc. are selected. Additional time is noted on the affected options. In the event that an item is out of stock, you will be notified via email within 24 hours and a new shipping date assigned at that time.
After I place my order how long will it take to arrive?

Shipping time is the period from when the item leaves the warehouse to when it arrives at your door. Processing time is 24 hours in most cases. Most window items ship the next business day if received by 12:00 PM EST unless additional options such as tempered glass, caming changes, etc. are selected. Additional time is noted on the affected options. Doors will ship within 7 working days unless additional options such as tempered glass, caming changes, transoms, etc. are selected. Additional time is noted on the affected options. More shipping info click here.

Shipping Method

Shipping Time

Standard

3 to 6 business days
(Upon Leaving Plant)

What if my item arrives damaged?
Click here for info on how to handle an item damaged in shipment.
Can I return my item?
Click here for info on how to handle returns. Note*** If any item has had an upgrade option added, it becomes a custom order and is not refundable.
Can I turn my venting octagon window so that the hinge is at the side and the window opens like an casement?
No. Accent windows from directepurchase.com are designed to have the hinge located at the top and operate like a awning window. Any deviation from this configuration will void all warranty options.
I've broken the glass on my window. What can I do?
Replacement glass is available for all oval, round and octagon windows. These can be found on the accessories link on the corresponding window style page.

If the octagon is operating, a replacement sash with glass installed will be sent out. Just swap out the old sash with broken glass with the new sash.

If the octagon is stationary, a replacement insulated glass piece will be sent out and replacement glass stops may be needed as they can be easily damaged removing the old glass from the jamb.

Directions for these procedures can be found under the Installation link on the main menu bar.

Is my prehung fiberglass door ready to install?
Yes. Your fiberglass door is completely assembled and ready to fit into your rough opening. All you need to do is install your lockset or have us preinstall a lockset. Installation instructions are included with the unit and are available for download here.
Is my fiberglass door prefinished?
No. Your fiberglass door is shipped unfinished in a tan color. This allows the customer to have complete control over the color scheme.
Is it easy to finish a fiberglass door?
Yes. Anyone can finish their door with a little patience and care. Finishing instructions are included with the unit and are available for download here.
My old door is fine. Can I upgrade the look of my existing door?
Yes. An exciting option is available which allows anyone to upgrade their existing door with beautifull new doorlite glass. Just cut an opening into your existing steel, wood or fiberglass door and install a decorative doorlite per the instructions. Please see our Doorlites section here for more info.
For additional questions about the above or answers to other questions you may have, please email us at sales@directepurchase.com or call us at 1-888-284-6917

We are here to help!


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